Cynthia Chaisha Tony

My commitment to community is guided by a dual passion for personal growth and social contribution, values I actively nurture alongside my Master’s program.

Through hands on volunteering, I bring this dedication to life whether offering companionship in French retirement communities or organising family led donations for an orphanage back home.

These endeavors, which began with formal CSR education during my undergraduate studies, have fundamentally shaped my professional empathy.

My Education

2016-2020

Bachelor of Applied Science in Hotel Management

2024-2026

Master of Science in Luxury Marketing and Brand Management

My Skills

Proficient in transforming qualitative feedback and quantitative data into actionable business intelligence.

I leverage a strong analytical spirit to identify market trends, assess promotional effectiveness, andresolve operational challenges with precision and foresight.

As a native Indonesian and Malay, speaker fluent in English and French, I excel in building rapport and negotiating effectively with a diverse, international clientele and stakeholders.

This ensures clear communication, fosters trust, and drives successful outcomes in a global business environment.

My life is a careful balance between post graduate studies and professional education.

This has fine tuned my ability to be intensely present and productive in the moment, ensuring that whether I am in a lecture hall or on the job, I am fully engaged and delivering my best education.

My Experiences

2020-2022

I was entrusted with our most valuable asset: The guest’s entire experience.

In the world of ultra-luxury, the difference between a good stay and a legendary one lies in the microscopic details.

My mission was to ensure our brand promise of refined luxury was not just a marketing slogan, but a tangible reality felt at every interaction. By orchestrating seamless experiences and pre emptively resolving concerns, I didn’t just solve problems.

I built emotional equity. This direct, daily immersion in the ecosystem of high net worth travel taught me that brand loyalty is not bought, it is forged through trust, anticipation, and an unwavering focus on the human element behind the reservation.

Cynthia Chaisha Tony

Master of Science in Luxury Marketing and Brand Management (2024-2026)

Bachelor of Applied Science (2016-2020)